What you need to have to ensure uninterrupted service

If you are here, chances are you know about us and our services. For the uninitiated, SupportMart Technical Services is a third party supplier of technical support for computer and peripherals related issues. With a commitment to provide technical support in consonance with the highest industry benchmarks, our technicians are available 24/7, unfailingly, every day of the year. SupportMart Reviews continue to flow in from our customers, applauding the quality and dedication of our tech support staff.

We serve individual customers as well as Small-Medium Business enterprises (SMBs) based in the USA, UK, Australia and Canada. When any customer has a problem, he/she places a call to our toll-free helpline number available at our website, where they will get to speak directly with our technician. Once the problem is described, the technician will ask for consent to remotely access their PC via a secure connection. From there, the entire troubleshooting process is visible to the customer and no step is undertaken without prior approval.

At times however, the technician is unable to complete the troubleshooting process. This could be for one of several reasons. From your end, there are a few steps you need to take to ensure the process is not interrupted or left incomplete. Let’s discuss.

Suppose you are taking our service to install a Windows OS or install a software program such as an antivirus suite. In such cases, you are required to provide our tech staff with your licensed software disc or installation file from your online account. Since ours is an online service you cannot physically hand it over to us. Therefore, you will be asked to insert the CD into your PC and provide us the serial number printed on top of the package. This is an absolute pre-requisite. Without this, it would be impossible for our technician to install/re-load software. This is in no way an attempt to Scam SupportMart customers.

Similarly, if you want to install software requiring online activation or configure an online application, it is but obvious we will need details of your existing online account or will have to create one for you. If however, you would like to do this yourself, our technicians will direct you with the steps to be followed.

Please note that installing/activating/configuring some software requires technical expertise. So, unless you provide necessary details to our tech staff, they will not be able to help you out.  If you have any unresolved issue that sounds like this, SupportMart is here to help you. Talk to us at our toll-free number or send us a message at http://www.supportmart.net/contact-us. We assure you the problem will be dealt with on high priority and solved to your complete satisfaction.

SupportMart is committed to providing tech services of the highest quality and thus, we request your co-operation in helping us settled any unresolved issue and don’t give a chance to think Support Mart is scam?

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